NEC DSX Voice Mail

The NEC DSX Phone System has two different voice mails available one is the Intramail and the other is the Intramail Pro version.

The main differences between the two is the Intramail Pro has twice much storage as the Intramial, the Inramail Pro will send voice mails to email as a wave file, and the Intramail Pro has 32 Automated Attendant Greetings as the Intramail has 16, generally used for multi businesses on one phone system.

NEC DSX Intramail

- Up to 16 Automated Attendant Greetings
- Up to 128 Subscriber Mailboxes
- Available in a 2 or 4-Port 8-Hour Storage Configuration
& 8-Port 16 Hour Storage Configuration

2-Port, 4-Port, & 8-Port

The port configuration is the ports available to access the voice mail system.  For instance a 4-port configuration means the voice mail can be accessed by 4 users listening to there voice mails at one time.  This also applies to the Automated Attendant as the Automated Attendant is a mailbox on the voice mail system, so if two calls arrive into the system and you have the Automated Attendant configured to answer all calls and two users are checking there voice mail on a 4-Port voice mail then all of the ports are being used and if another call comes into the system the caller will get a continuous ring till one of the voice mail ports becomes available to answer the call.

NEC DSX Intramail Pro

- Up to 32 Automated Attendant Greetings
- Up to 128 Subscriber Mailboxes
- Available in a 4-Port or 8-Hour Storage Configuration
& 16-Port 32 Hour Storage Configuration
- Voice Mail to Email as Wave File

When configuring a NEC DSX Phone System consider how many incoming lines you have, how many calls you expect to arrive into the system at one time, and how you would like the NEC DSX Phone System to answer the phone, either have the phones ring the phones first and route the calls with a live person or have the voice mail system answer all calls and route the calls automatically.  You can also have the phones ring and set the voice mail system to answer 5 rings and rout calls automatically if no one is available to answer the calls.

 

Always remember you can have the voice mail system route calls 24 hours 7 days a week even on holidays.

Automated Attendant Greetings

Automated Attend Greeting boxes can be used for initial greetings when a caller's call is first answered, for instance: thank you for calling E System Sales, Inc. if you know your parties extension please dial it now, for office hours press one now, to track a package press 2 and so on for what ever messaging you need to provide for your callers.

Send Calls to a Cell Phone or any Phone

You can also configure the voice mail system to send a caller out to a Cell Phone from an Automated Attendant Greeting for lets say for an emergency or if no one is in the office making your business more available for you customers and clients.

Calls can also be transferred to a cell phone from a call answered by a user.